Sunday May 27, 2007 Comcast - unplug modem when switching computers
Moved into a new place recently. Before moving in, I brought my laptop over to ensure the new comcast cable internet was installed and working properly. Installation went off without a hitch.
Moved in today, hooked up my laptop, and it worked like a charm. I then unplugged it and hooked up my wife's laptop...nothing (windows saying I had "limited or no connectivity"). Well, lucky me, I wanted to upgrade her ethernet anyway, and had bought her a new gigabit PCCARD. Plugged that in...limited or no conn again.
Dragged my desktop and monitor into the living room and hooked that up. Again, nada.
Hooked up my original laptop again...and it worked, no problems.
Back to the desktop, nothing yet again.
I was now convinced that Comcast had somehow bound the cable modem to the laptop I had installed it with. Fuming, I called Comcast support (it was midnight, and I was not happy). After working my way through the voicemail maze, I was finally told to press 4 for a support representative. I angrily pounded the 4 key. "I will now connect you to a support representative...by the way, did you know that most connectivity problems can be resolved by unplugging the modem and plugging it back in?". I reached over and unplugged the modem and plugged it back in.
"Hello," said the cheerful support representative, "can I have your phone number".
Google suddenly appeared on my desktop screen.
"Nevermind," I said. So the moral here is, always uplug stuff before calling support.
Posted by rickg ( May 27 2007, 11:21:59 AM PDT ) Permalink Comments [0]
Wednesday May 23, 2007 Removing/Resolving field codes in Word
This is more of a note to myself that anything else, but the command to remove field code in MS Word is CTRL-SHIFT-F9. I need this occasionally when I generate RTF documentation out of Enterprise Architect. It outputs everything as a field code, but really I just want the plain text, so this nifty key combo resolves the field codes to their basic text representations. Posted by rickg ( May 23 2007, 11:12:45 PM PDT ) Permalink Comments [0]