Sunday March 15, 2009 BD-ROM disappears after Ghost install
My old trusty Dell laptop finally bit the dust, so I picked up a new Sony VAIO from Micro Center (had to buy retail since I needed a new laptop right away). The VAIO has a Blue Ray drive instead of a regular DVD/CD-ROM drive (hence the "BD-ROM" in the title).
One of the first things I did was install Norton Ghost 14 so that I could recover data from my old laptop backup. Everything seemed to be going ok until I ran Live Update. My BD-ROM drive disappeared. Checked the Device Manager, which showed problems loading the driver.
Turns out there is an issue with the drivers from Gear Software (http://www.gearsoftware.com/support/drivers.php) that are used by Norton Ghost and other tools like iTunes.
The workaround was painful. I had to use System Restore to go back to before the Ghost install. It was the only way I could get my drive back. I was then able to reinstall Ghost, but not run Live Update, and it seemed to work. Will have to live without Ghost updates for a while until I figure out what is going on.
Posted by rickg ( Mar 15 2009, 04:16:54 PM PDT ) Permalink Comments [0]